Error Retrieving Information Server appears on your Android running smartphone or tablet when you try to update your Android apps from Google Play Store. Fortunately, the fix for this error is very simple, follow this article to know how to fix error retrieving information server on Android.
This error on your Android device may occur due to several reasons including a wrongly configured Google Account Settings, problem with your internet connection etc. However most of the time the error retrieving Information server occurs due to old cache system files in your device. Most of the time clearing these cache files on your Android system could solve this error. Follow these steps to fix Error retrieving information from server issue on your Android device.
Before you proceed with below steps, make sure that you have configured your Google account with correct username and password. You can reset your Google account from Settings > Accounts and Sync. If everything is fine with your Account settings, proceed with these steps.
This fix should also work for the following errors on your Android device:
- Error retrieving information from server [RPC: S-5: AEC-0]
- Error retrieving information from server [RPC: S-7: AEC-0]
- Error retrieving information from server [RPC: S-3: AEC-0]
How to Fix Error Retrieving Information Server on Android
Step 1: Tap on Settings on your Android device
Step 2: Scroll down and find Apps. Tap on Apps to open it
Step 3: Next, find Google Play Service in the app list and tap on it
Step 4: Now, tap on Force Stop button. Next, tap on Clear Cache and Clear Data button.
Step 5: Now go back to apps, find and tap on Google Play Store
Step 6: Tap on Force Stop button. Next, tap on Clear cache and Clear Data button.
Once you have cleared data and cache from the following services, restart your device. After rebooting your device, try updating your apps from Google Play store, your apps will get updated without being interrupted by any errors.